Frequently Asked Questions2025-07-14T17:12:54+08:00
1. There are many frame shops, why shall l choose you?2025-07-15T12:29:45+08:00

We take pride in our quality craftsmanship and customer satisfaction. Our 4.9-star Google rating reflects the trust and positive experiences of our customers. Visit our Home Page to learn more about our services and what sets us apart!

2. Can l customize my frame?2025-02-27T13:23:03+08:00

Yes! All of our frames are custom-made upon order. We don’t keep pre-made stock, ensuring that every frame is crafted specifically for you.

3. Can l customize my mirror?2025-02-27T13:29:46+08:00

Yes! Besides our standard-size mirrors, we also offer custom-sized mirrors tailored to your needs, ensuring they fit your space and budget perfectly. Feel free to reach out for more details!

4. Can l select the frame color or mat board color that l like?2025-02-27T13:34:58+08:00

Absolutely! Framing is a personal choice, and you should select a combination that feels right for you. We offer a variety of colors and styles to match your preference—feel free to explore the options with us!

5.Do you frame small picture?2020-11-18T22:42:11+08:00

Yes. We frame any sizes, from very mall to very large, provided is within the wooded frame’s length.

6. Can I frame my jigsaw puzzle or fabric artwork?2025-07-15T12:35:14+08:00

Yes, we can! We have framed many jigsaw puzzles and fabric artworks, ensuring they are well-preserved and beautifully displayed. Feel free to check with us for more details on the best framing options for your piece.

7. Do you frame 3D objects?2025-02-27T13:31:18+08:00

Yes! We specialize in framing 3D objects and will assess the best way to display and protect your item. Feel free to check with us to explore the options available.

8. What is the waiting time for custom make frame?2025-02-27T13:37:22+08:00

Our standard turnaround time is 1-2 weeks. If you need it urgently, we offer a priority service at an additional cost, depending on the complexity. Let us know your timeline, and we’ll do our best to assist you!

9. Do you sell prints or posters?2021-02-14T17:27:06+08:00

No.

10. Do you do any printing?2025-02-27T13:40:33+08:00

Yes! We offer high-quality printing services from A4 to A0 sizes, as well as canvas printing. Feel free to reach out for more details on our printing options!

11. How do l know if my order is ready?2021-02-14T17:29:07+08:00

When you place order with us, we will issue a temporary bill with you detail recorded. Upon completion, we will notify you.

12. Do you provide warranty if the frame or mirror is damaged?2025-07-15T12:10:15+08:00

Frame and mirror are considered delicate item. Before leaving our premise, PLEASE check it carefully. For any defects caused by the manufacturer, we will re-do for you.

13. What is my payment option?2026-09-22T12:34:55+08:00

We accept multiple payment options for your convenience:

  • Cash
  • Credit Card
  • Touch ‘n Go Pay
  • Instant Online Transfer
14. How do I protect my picture or canvas after framing?2026-09-22T12:30:35+08:00

To protect your framed picture, clean it gently and keep it away from direct sunlight.

  • Wooden frames: Use a duster to clean.
  • Glass or mirror: Use old newspaper with plain water.
  • Placement: Avoid windows — sunlight can fade colors over time.
15. Why is there tape behind the frame?2026-09-22T11:42:06+08:00

We use water tape to finish the back of the frame neatly, giving it a clean, professional look. It also helps seal the frame, keeping out dust and insects.

16. Is making a frame expensive?2026-09-22T11:33:33+08:00

The price depends on the size, the framing method, and the material you choose. We offer many options — from simple wooden frames to fancy gold frames, and special materials like silk or conservation-grade board. The type of glass or glazing also affects the price.

We listen to what you need and help you find something that fits your style and your budget. We also offer a free consultation, so you can get expert advice and a fair price before you decide.

17. Besides wooden material, do you sell plastic/fiber material?2026-09-22T11:29:47+08:00

Yes. Besides wood, we also offer plastic, fiber, and aluminium frames. Each material caters to different expectations and budgets — life always has an option.

18. Do you provide installation service?2026-09-22T11:28:14+08:00

Yes. We have full set of tools to perform different type of installation.

19. Will you help me to install the frame?2026-09-19T13:28:55+08:00

Yes. We offer professional installation at your home, hotel, office, or any other location for an additional fee. Contact us for a quote based on your location and requirements.

20. How confident are you in framing my artwork?2026-09-19T13:26:18+08:00

Very confident. Our frame master began learning the craft of frame making at age 10 and has over 30 years of hands-on experience in the industry. Every piece that comes through our workshop is handled with the same care and precision built from three decades of practice.

Do you provide frame, artwork and mirror installation in Kuala Lumpur and Selangor?2026-09-18T15:17:50+08:00

Yes. Frame Sifu provides on-site installation for custom frames, artwork and mirrors throughout Kuala Lumpur and Selangor. Our team operates from Balakong, Selangor, and provides installation for homes, offices, shops and other properties. We cover areas including Cheras, Balakong, Seri Kembangan, Kajang, Petaling Jaya, Shah Alam, Subang Jaya, Puchong and surrounding areas. Please contact us to confirm whether your location is within our service coverage.

Can you install mirrors and frames that I did not buy from Frame Sifu?2026-09-18T15:38:05+08:00

Yes. We also provide standalone installation services for frames, artwork and mirrors purchased from other suppliers. The installation method will depend on the item’s size, weight, design and wall condition.

How much does frame or mirror installation cost?2026-09-18T17:22:14+08:00

Installation cost depends on the installation location, number of items, size and weight of the frames or mirrors, wall type, and installation height. To provide an accurate quotation, please send us the installation address, number of items, approximate sizes, and required installation height via WhatsApp. Photos of the items and wall are also helpful for us to assess the installation requirements.

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