Frequently Asked Questions2019-04-28T11:33:29+08:00
1. There are many frame shops, why shall l choose you?2025-02-27T12:11:57+08:00

We take pride in our quality craftsmanship and customer satisfaction. Our 4.9-star Google rating reflects the trust and positive experiences of our customers. Visit our Home Page to learn more about our services and what sets us apart!

2. Can l customize my frame?2025-02-27T13:23:03+08:00

Yes! All of our frames are custom-made upon order. We don’t keep pre-made stock, ensuring that every frame is crafted specifically for you.

3. Can l customize my mirror?2025-02-27T13:29:46+08:00

Yes! Besides our standard-size mirrors, we also offer custom-sized mirrors tailored to your needs, ensuring they fit your space and budget perfectly. Feel free to reach out for more details!

4. Can l select the frame color or mat board color that l like?2025-02-27T13:34:58+08:00

Absolutely! Framing is a personal choice, and you should select a combination that feels right for you. We offer a variety of colors and styles to match your preference—feel free to explore the options with us!

5.Do you frame small picture?2020-11-18T22:42:11+08:00

Yes. We frame any sizes, from very mall to very large, provided is within the wooded frame’s length.

6. Can I frame my jigsaw puzzle or fabric artwork?2025-02-27T12:09:27+08:00

Yes, we can! We have framed many jigsaw puzzles and fabric artworks, ensuring they are well-preserved and beautifully displayed. Feel free to check with us for more details on the best framing options for your piece.

7. Do you frame 3D objects?2025-02-27T13:31:18+08:00

Yes! We specialize in framing 3D objects and will assess the best way to display and protect your item. Feel free to check with us to explore the options available.

8. What is the waiting time for custom make frame?2025-02-27T13:37:22+08:00

Our standard turnaround time is 1-2 weeks. If you need it urgently, we offer a priority service at an additional cost, depending on the complexity. Let us know your timeline, and we’ll do our best to assist you!

9. Do you sell prints or posters?2021-02-14T17:27:06+08:00

No.

10. Do you do any printing?2025-02-27T13:40:33+08:00

Yes! We offer high-quality printing services from A4 to A0 sizes, as well as canvas printing. Feel free to reach out for more details on our printing options!

11. How do l know if my order is ready?2021-02-14T17:29:07+08:00

When you place order with us, we will issue a temporary bill with you detail recorded. Upon completion, we will notify you.

12. Do you provide warranty if the frame or mirror is damaged?2021-02-14T17:30:22+08:00

Frame and mirror are considered delicate item. Before leaving our premise, PLEASE check it carefully. For any defects caused by the manufacturer, we will re-do for you.

13. What is my payment option?2021-02-14T17:32:47+08:00

Cash / Credit Card / Touch & Go Pay / Instant Online-Transfer.

14. How do l protect my picture or canvas after framed2021-02-14T17:34:41+08:00

For general maintenance, duster is a good option for the wooden frame. For glass or mirror, old newspaper with plain water will do the magic. However, we don’t suggest to place any frame next to window; as ultra-violet can easily fade off colors.

15. Why there is a tape behind the frame?2021-02-14T17:35:49+08:00

We use water-tape do complete the finishing, providing a more aesthetic look. Moreover, it prevents any intrusion from insects or dust.

16. Is making a frame expensive?2021-02-14T17:39:38+08:00

The cost of framing varies depending on the size, method of framing, materials chosen etc. The framing materials that you choose can significantly influence the final cost of your project.

We handle a wide variety of material, from inexpensive wooden frames and regular matboards, to highly ornate gilded frames and conservation material or special textured textiles and silk.

Similarly, the type of glazing chosen is also a cost consideration. We keep in mind your requirements and objectives to match both your taste AND your budget. We offer free consultation and designs options for your art piece and assure you that we offer a competitive and cost effective framing solution that sets us apart from other framers.

17. Besides wooden material, do you sell plastic/fiber material?2021-02-14T17:37:59+08:00

We have varieties of material. Different material caters to different expectation and budget. Life, always has an option.

18. Do you provide installation service?2021-02-14T17:38:42+08:00

Yes. We have full set of tools to perform different type of installation.

19. Will you help me to install the frame?2019-03-25T18:07:47+08:00

Whether you want to install the frame at home, hotel, company or anywhere, we are also help you to install the frame.

20. How confident are you in framing my artwork?2019-03-26T10:54:19+08:00

We did a few 80 years old of artwork at China Embassy in 2018. Our frame master started learning the art of frame making since age 10 and he has been in the frame making industry with over 30 years.

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